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Sure thing girl! Our colour experts are on hand to assist with colour matching from 9am-5pm daily, either using our colour matching form or across all of our Social Media platforms. Whether Twitter is your thing, or you’re more of an Instagram gal – drop us a message along with a photo of your hair taken in natural daylight and we’ll do the rest! We cannot offer 100% matches, as people have filtres, different lights etc on our pictures, however, our team will try and give you the best match possible.
Following ordering online, you will receive an email confirmation order details.
We will send your goods by way of the delivery method you have selected at the checkout.
Products will be posted within 2 buisness days of purchase.
Express post 1-3 buisness days
Standard post 3-7 buisness days
however if products are unavailable delivery will require a little longer.
If you are returning item because it is defective, or because of a mistake on our part, or wrong color please feel free to contact us and we will accept return goods & exchange.
1. The product must be post-marked no later than 3 business days from the day you received it, And the reason you want to exchange.
2. The goods should be return in perfect condition in the original packaging . Due to the nature of our products hosiery cannot be accepted for exchange if the item has been used.
3. when returning product make sure to send a return satchel inside the returned item.
4. After we confirm that you can return the goods and you must email us with a tracking number after your product has been sent out, make sure to send the item registered post(Registered Post gives you extra peace of mind with a signature on delivery).
5. After we received the goods which you return, then we will process the exchange for you.
6. We only refund on the product not the shipping.