FAQS

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to Email.

Filter by Topic
All
  • All
  • Hair Pieces

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Hair Pieces

Buy the right colour first time using this free service. Send us a current picture and we will recommend which style and length you should try. Please allow 48 hours for a response, but we will endeavour to get back to you sooner. 


We use our extensive knowledge of our product range to let you know what we think is the best colour for you. Because we work from photographs, we cannot offer any guarantees with our personal colour match service but if you are not completely satisfied with the colour of the product when you receive it, you can return it to us for a refund, in accordance with our terms and conditions. Upload Pictures.

"Yes, we’re based on the Gold Coast and offer FaceTime consultations by appointment only."

"Yes, it’s made of 100% human hair and can be styled."
Yes, the topper is lightweight and designed for everyday use, offering comfort and durability
"Yes, it’s perfect for thin hair as long as you have enough hair on the crown to blend and cover the hairpiece seamlessly.
Every order is made-to-order to ensure exceptional quality. As the hair is uncolored, it will need to be dyed to match your desired shade. Please allow 2-3 weeks for production..
We do not accept returns. However, exchanges are available within 7 days of receiving your order. Items must be unused, in their original condition, and packaging. To ensure your satisfaction, it’s very important to communicate your needs clearly before placing your order. If you need to request an exchange, please contact us within the 7-day window.
Unable to find satisfactory answers ? Contact Support