Q. Refund & Exchange Policy

Welcome to HairLocks, in order to make sure you do not have trouble when shopping on our site.

Please have a look before you place an order.

1. We do not accept refunds & exchange unless there is a defect in the items that makes it unusable, but you need to apply for a refund & exchange within three days after you received the goods, otherwise we do not process it.

2. If the goods are confirmed bad quality, we accept refunds & exchange, if exchange, it only can be exchanged for goods of the same style or same price.

3. Three day SATISFACTION guarantee for color and feel. This also means that you can’t try on the hair – even if briefly! If you remove the hair from package it is eligible for return.

4. Restocking fee of 25% of the item's price for a return.

 

Q. How to return items

If you are returning item because it is defective, or because of a mistake on our part, or wrong color please feel free to contact us and we will accept return goods & exchange.

1. The product must be post-marked no later than 3 business days from the day you received it, And the reason you want to exchange. 

2. The goods should be return in perfect condition in the original packaging . Due to the nature of our products hosiery cannot be accepted for exchange if the item has been used.

3. when returning product make sure to send a return satchel inside the returned item.

4. After we confirm that you can return the goods and you must email us with a tracking number after your product has been sent out, make sure to send the item registered post(Registered Post gives you extra peace of mind with a signature on delivery).

5. After we received the goods which you return, then we will process the  exchange for you.

6. We only refund on the product not the shipping.

 

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