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Q. Refund & Exchange Policy
- In the event of a return or exchange, the hair piece must be returned in its original condition.
- Any request for returns or exchange should be within 3 days upon receipt for a refund or exchange.
- Restocking fee for refunds 15% and requests after 3 days will be refunded less 25% warehouse restock fee.
- Refund does not include postage.
- Three day SATISFACTION guarantee for color.
- If return for exchange for another color make sure to send a return satchel inside the returned item.
- This also means that you can’t try on the hair – even if briefly! If you remove the hair from package it is eligible for return.
- If the goods are confirmed bad quality, we accept refunds & exchange, if exchange, it only can be exchanged for goods of the same style or same price.
Q. How to return items
If you are returning item because it is defective, or because of a mistake on our part, or wrong color please feel free to contact us and we will accept return goods & exchange.
1. The product must be post-marked no later than 3 business days from the day you received it, And the reason you want to exchange.
2. The goods should be return in perfect condition in the original packaging . Due to the nature of our products hosiery cannot be accepted for exchange if the item has been used.
3. when returning product make sure to send a return satchel inside the returned item.
4. After we confirm that you can return the goods and you must email us with a tracking number after your product has been sent out, make sure to send the item registered post(Registered Post gives you extra peace of mind with a signature on delivery).
5. After we received the goods which you return, then we will process the exchange for you.
6. We only refund on the product not the shipping.