Lift & Lock Claw Pony – 16” (150g)

Refund Policy

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Returns
Please have a look before you place an order.
We do not accept refunds & exchange unless there is a defect in the items that makes it unusable, but you need to apply for a refund & exchange within three days after you received the goods, otherwise we do not process it.
If the goods are confirmed bad quality, we accept refunds & exchange, if exchange, it only can be exchanged for goods of the same style or same price.
Three-day SATISFACTION guarantee for color and feel. This also means that you can’t try on the hair – even if briefly! If you remove the hair from package it is eligible for return.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Not including Shipping cost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hairlockshairextensions.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hairlockshairextensions.com.au and send your item to: 1/24 commercial drive gold coast Queensland AU 4214.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1/24 commercial drive gold coast Queensland AU 4214

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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