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Q. Refund & Exchange Policy
- In the event of a return or exchange, the hair piece must be returned in its original condition.
- Any request for returns or exchange should be within 3 days upon receipt for a refund or exchange.
- Restocking fee for refunds 15% and requests after 3 days will be refunded less 25% warehouse restock fee.
- Refund does not include postage.
- Three day SATISFACTION guarantee for color.
- If return for exchange for another color make sure to send a return satchel inside the returned item.
- This also means that you can’t try on the hair – even if briefly! If you remove the hair from package it is eligible for return.
- If the goods are confirmed bad quality, we accept refunds & exchange, if exchange, it only can be exchanged for goods of the same style or same price.
Q. How to return items
If you are returning item because it is defective, or because of a mistake on our part, or wrong color please feel free to contact us and we will accept return goods & exchange.
1. The product must be post-marked no later than 3 business days from the day you received it, And the reason you want to exchange.
2. The goods should be return in perfect condition in the original packaging . Due to the nature of our products hosiery cannot be accepted for exchange if the item has been used.
3. when returning product make sure to send a return satchel inside the returned item.
4. After we confirm that you can return the goods and you must email us with a tracking number after your product has been sent out, make sure to send the item registered post(Registered Post gives you extra peace of mind with a signature on delivery).
5. After we received the goods which you return, then we will process the exchange for you.
6. We only refund on the product not the shipping.
Buy the right colour first time using this free service. Send us a current picture and we will recommend which style and length you should try. Please allow 48 hours for a response, but we will endeavour to get back to you sooner.
We use our extensive knowledge of our product range to let you know what we think is the best colour for you. Because we work from photographs, we cannot offer any guarantees with our personal colour match service but if you are not completely satisfied with the colour of the product when you receive it, you can return it to us for a refund, in accordance with our terms and conditions. Upload Pictures.